How this receptionist handles information

It says it is an AI

Every caller and every person who messages is told at the start that they are speaking to an AI assistant.

What it collects

Only what the enquiry needs:

• Name
• Best phone number
• What it is about
• Address or area

What it never collects

Card numbers, dates of birth and health details. The receptionist never asks for them, and if they are mentioned they are removed before anything is stored or emailed.

Health details cannot be caught perfectly on WhatsApp, so messages are stored with the risky sentences removed until the chat ends, then deleted.

What happens to conversations

Transcripts are deleted after the summary email is sent.

Call audio is not saved.

The activity record

The activity record keeps outcomes, such as transferred or declined, and never personal details. Entries are deleted after 12 months.

Who processes conversations

ElevenLabs handles the voice on phone calls.

Telnyx handles the phone line and WhatsApp.

Meta runs WhatsApp, and keeps its own copy of WhatsApp messages that we cannot delete.

Google handles the text of conversations to understand and summarise them.

These providers process data outside the UK.