Frequently asked questions
Does it tell callers it's an AI?
Yes, always. Every call starts by saying it's an AI assistant, and it can't be switched off.
Do I need a new phone number?
No. You forward your existing main number to your receptionist. Press Pause and calls go straight back to your normal line.
Can it put callers through to my team?
Yes, to up to three team numbers. It rings the team first and tells them who's calling and why, then connects the caller.
What if nobody answers?
The receptionist comes back to the caller, takes their details, and you get an email asking you to call them back.
Does it record calls?
No call audio is saved. The transcript is used to write your summary email and is then deleted.
What does it turn away?
Whatever you tell it to, plus spam and sales pitches. It turns them away politely and doesn't email them to you.
Can it look people up or take payments?
No. It doesn't search directories, look up names or take card details. If a caller reads out a card number, it's removed before anything is stored.
How long does setting it up take?
A few minutes of chatting. You check the plan, then press Go live.